Refund policy

 

Refund Policy

Every Bad Poets Club order is made specifically for you. Nothing is held in inventory, nothing is produced in excess.

Size Exchange

We offer one size exchange per order, subject to the following conditions:

Exchange request must be raised within 3 days (72hours) of delivery. The item must be unworn, unwashed, and returned with original tags intact. Exchanges are for size only — not style, colour, or design preference. We reserve the right to reject exchanges that do not meet these conditions after inspection.

To initiate an exchange, write to us on hello@badpoetsclub.com with your order number and a photograph of the item with tags. Our team will confirm eligibility before processing.

Reverse shipping (pickup of the original item) and forward delivery (dispatch of the replacement) are chargeable to the customer and will be collected before the exchange is processed.

Damaged or Incorrect Orders

Inspect your order as soon as it arrives. If you receive something that is damaged, defective, or different from what you ordered, email us at hello@badpoetsclub.com within 48 hours of delivery. Include your order number and a clear photograph of the issue. We will arrange a replacement or a full refund — no unnecessary back and forth.

Refunds

Once your claim is reviewed and approved, the refund will be processed to your original payment method within 5–7 business days. If you haven't received it after 10 business days, write to us and we will look into it immediately.

Non-Returnable Items

We do not offer returns for change of mind, personal preference, or fit dissatisfaction beyond sizing. All orders are final unless there is a verified issue with the product itself.

We stand behind what we make. If something is wrong on our end, we will make it right.